Privacy statement
Heaven Solution Ltd Customer Privacy Notice
This privacy policy outlines how Heaven Solution Ltd manages your personal information.
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Heaven Solution Ltd
Unit 303, Radial House
3-5 Ripple Road Barking
Greater London IG11 7NF
United Kingdom - Phone: 0203 123 123
- Email: hello@heavensolution.co.uk
Information We Collect, Use, and Why
For Services and Operations
We collect and use the following personal data to deliver our services effectively:
- Names and contact details
- Residential addresses
- Date of birth
- Payment details (e.g., bank account or card information)
- Employment details (e.g., current role, salary)
- Identification documents (e.g., passport, driving license)
- Health and safety details
- Call recordings, photographs, and video recordings
- Website interaction data (e.g., cookies, user activity)
- Details about compliments, complaints, or inquiries
For Legal and Compliance Purposes:
- Financial transaction information
- Criminal records or DBS checks (where required)
- Health and safety records
For Recruitment Purposes:
- Contact information (e.g., name, phone, email)
- Employment history and references
- Education qualifications and certifications
- National Insurance number and right-to-work documentation
- Security clearance details (if applicable)
For Services and Operations
We collect and process personal information based on the following lawful grounds:
- Consent – When you explicitly agree to provide your details.
- Contract – When processing is necessary to fulfill our contractual obligations.
- Legal Obligation – When compliance with regulatory or statutory requirements is mandatory.
How We Collect Personal Data
We obtain personal information through the following sources:
- Direct interactions (e.g., forms, email, phone calls)
- Publicly available records
- Previous employers and references
Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy. For more details, please refer to our Record Retention Policy.
Sharing Information
We work with third-party vendors for IT system management and support, such as [Insert IT Provider].
Other Organisations:
We may share personal information with:
- Safeguarding and regulatory bodies
- Legal and professional advisors
- Emergency services (if required)
Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data in certain cases.
- Restriction: Limit the processing of your data.
- Objection: Object to data processing in certain cases.
- Portability: Request transfer of your data to another entity.
- Withdraw Consent: Revoke your consent at any time.
Requests are processed within one calendar month. Contact us to exercise your rights.
Complaints
If you are dissatisfied with our handling of your data, you can file a complaint with us. If unresolved, you may contact the ICO (Information Commissioner’s Office):
ICO Contact Details:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline:
Last Updated:
12 December 2024
For further details or to download related documents, please visit our website.